We encourage you to contact us by e-mail at email@example.com if you have a question or problem.
We guarantee your satisfaction. Please let us know if you are not satisfied for any reason by sending e-mail to firstname.lastname@example.org.
We fulfill orders as promptly as possible, which is generally within 24 hours. Sometimes it is the same day. We ship Monday through Friday, and often on Saturdays. Sundays and holidays are excluded.
If you have a special shipping need, please let us know by sending e-mail to email@example.com.
If you order multiple items, please contact as at firstname.lastname@example.org to see if we can reduce your shipping costs by packaging items together. Sometimes we can, sometimes we can not. We are willing to try.
If you order directly from our site, payments are handled by Google Checkout. If you choose to place your order through Amazon.com, your payment is handled by Amazon. We do not receive or process credit card information at Books by Chance.
Returns and Refunds
Please contact us directly regarding returns and refunds. We gladly accept returns within 30 days.
Books by Chance has complete respect for your privacy. Since Google Checkout and Amazon.com handle all payments, we only receive your name, address, e-mail, and shipping information. Books by Chance does not receive credit card and other billing/payment details. We may contact you by e-mail to inform you of the status of your order or in response to e-mail received. We keep your information as a record of our business, but we do not sell, trade, or give away your personal information.